Man and Van Bexleyheath Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Bexleyheath provides man and van, removal and related services within its service areas. By placing a booking, you agree that you have read, understood and accepted these Terms and Conditions. They apply to consumers and, where relevant, to business customers within the United Kingdom.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Booking means a confirmed request for services, whether made online, in writing or verbally and accepted by us.

Customer means the person, company or organisation that requests and pays for the services.

Goods means the items, furniture, personal effects and any other property that you ask us to move, transport, load, unload, store or handle.

Premises means any property or location from or to which the services are to be provided, including access roads, driveways, communal areas and loading points.

Services means man and van, removal, loading, unloading, packing, transport, and any other related services that we agree to provide.

We, us and our means the provider of the Man and Van Bexleyheath services.

2. Scope of Services

We provide man and van and removal services for residential, student and light commercial moves, collections and deliveries within our operating areas. The exact details of the services to be provided, including the number of staff, size of vehicle, estimated duration and any additional options such as packing or furniture assembly, will be confirmed at the time of booking and set out in our booking confirmation.

Unless expressly agreed in writing, our services do not include:

Disconnection or reconnection of appliances such as washing machines or cookers.

Removal of doors, windows or other structural alterations to gain access.

Specialist moving of items that require specific equipment or certification such as pianos, safes or high value artwork.

Packing or unpacking of goods, except where this is explicitly included in your booking.

Waste removal or disposal, except where agreed as a separate service and compliant with relevant waste regulations.

3. Booking Process

To make a booking, you must provide accurate information about the services required, including:

The addresses of the collection and delivery locations.

The type and approximate quantity of goods to be moved.

Any items that are unusually heavy, bulky, fragile or of high value.

Details of access at each location, including floors, lifts, stairs, parking restrictions, time limits and any other relevant information.

Your preferred date and approximate time for the service.

We may provide an estimate based on the information supplied by you. If any information is incomplete or inaccurate, we reserve the right to amend the price, change the service, or cancel the booking. A booking is only confirmed when we have accepted your request and you have accepted our quoted price and any stated terms such as deposits or payment schedule.

We may refuse or cancel a booking at our discretion, for example if we believe the work may be unsafe, unlawful, or beyond our capabilities or resources.

4. Estimates and Pricing

Prices may be based on hourly rates, fixed fees, or a combination, as explained at the time of booking. Any estimate is given in good faith based on the information provided and does not constitute a fixed quote unless expressly stated.

Our charges may be affected by factors including, but not limited to:

Delays beyond our reasonable control, such as waiting for keys, access issues, or restrictions on parking or loading.

Additional items, work or services requested on the day of the move that were not included in the original booking.

Significant differences in the volume or nature of goods compared with the description given when booking.

Unforeseen access difficulties, such as narrow staircases, long carries, or obstacles that require extra labour or time.

Where applicable, congestion charges, tolls, parking fees or fines arising from following your instructions, provided we have taken reasonable steps to comply with regulations.

5. Payments

Unless otherwise agreed in writing, payment terms are as follows:

A deposit may be required at the time of booking to secure your chosen date and time.

The balance is usually payable on completion of the service on the same day, by any method we accept at that time.

For longer jobs or commercial contracts, we may require part or full payment in advance or staged payments as advised during booking.

If payment is not made when due, we reserve the right to:

Charge reasonable interest on overdue amounts at the statutory rate until full payment is received.

Retain goods in our possession until payment is made in full, with any additional storage or handling costs at your expense.

Refuse to carry out any further work for you until all outstanding amounts are settled.

6. Cancellations and Amendments

You may cancel or amend your booking, subject to the following provisions:

If you cancel more than a reasonable time in advance of the scheduled start, any deposit may be refundable or transferable at our discretion, subject to our administrative costs.

If you cancel with short notice, we may retain all or part of your deposit and may charge a cancellation fee to cover our lost time and costs. The level of fee will depend on how much notice you provide and the type of service booked.

Rescheduling may be possible subject to availability. If you request a change of date, time or service details, this may affect the price and we will advise you of any revised charges.

If we have to cancel or reschedule due to circumstances beyond our reasonable control such as extreme weather, vehicle breakdown, staff illness, accidents or road closures, we will notify you as soon as practical and offer an alternative date or refund any deposit paid. We will not be liable for any consequential losses resulting from such cancellation or delay.

7. Customer Responsibilities

You are responsible for:

Ensuring that you have the legal right and authority to move the goods and to allow us access to the premises.

Obtaining all necessary permissions, permits or authorisations for parking, loading and unloading, including any restrictions imposed by local authorities, landlords, building managers or neighbours.

Ensuring that premises are safe and that access routes are clear of obstruction and hazards.

Properly packing and securing your goods, unless we have agreed to provide packing services. This includes using suitable boxes, wrapping and protection for fragile items.

Separately identifying and informing us of any high value, fragile or particularly heavy items before the service starts.

Being present or appointing a responsible adult representative at the premises throughout the service to provide instructions and check that all required goods are loaded and unloaded.

Checking the vehicle at completion to ensure that all goods have been unloaded and nothing remains on board.

8. Excluded and Prohibited Items

Unless we have expressly agreed in writing, we do not accept liability for and may refuse to move any of the following:

Cash, jewellery, watches, precious metals, valuable collections, important documents or other items of extraordinary value.

Perishable goods, plants, animals or any living organism.

Hazardous, flammable, explosive or illegal items, including but not limited to gas cylinders, fuels, chemicals, weapons, drugs or stolen goods.

If such items are moved without our knowledge, we accept no responsibility for loss or damage and you will be liable for any loss, damage, injury or claim arising from them.

9. Waste Regulations and Disposal

We operate in accordance with relevant UK waste and environmental regulations. We are not a general rubbish clearance service unless specifically stated and agreed as part of a separate waste removal service.

Where we agree to remove items for disposal, you confirm that you are the owner of those items or have authority from the owner to arrange disposal. We will dispose of items through lawful and appropriate channels. We will not collect or dispose of hazardous or controlled waste unless we have specifically agreed and are properly licensed to do so.

You must not ask us to fly tip or dispose of waste unlawfully. If you request or encourage any unlawful disposal, we will refuse and may cancel the service. You will be responsible for any fines, costs or claims resulting from requests that would breach waste regulations.

10. Liability and Insurance

We will exercise reasonable care and skill in providing our services. Our liability is subject to the limitations set out in this section.

We are not liable for any loss or damage that arises from:

Your failure to adequately pack and protect goods, unless we have provided packing services.

Inherent defects or vulnerabilities in the goods, such as wear and tear, unstable construction, or deterioration over time.

Acts or omissions by you or any person acting on your behalf.

Loss of profit, loss of income, loss of opportunity, or any indirect or consequential loss.

Our total liability for loss of or damage to goods, whether arising from negligence or otherwise, will not exceed a reasonable limit per job, taking into account the nature, condition and value of the goods, unless a higher level of cover has been agreed in writing and additional charges paid.

You are advised to arrange your own insurance cover for high value items or for any amounts above our standard liability limits.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be limited or excluded.

11. Delays and Access Issues

We will make reasonable efforts to arrive at the agreed time, but arrival and completion times are estimates and cannot be guaranteed. We are not responsible for delays caused by events outside our reasonable control such as traffic, accidents, extreme weather, or delays at previous jobs.

If we are delayed by more than a reasonable period, we will inform you where possible and may rearrange the service, adjust the price or agree other suitable arrangements.

If we cannot gain access to the premises at the agreed time, or if the premises are not ready for us to begin work, waiting time may be charged at our standard rates. If access is significantly restricted or unsafe, we may cancel the service and charge a reasonable fee to cover our costs and lost opportunity.

12. Claims and Complaints

You should inspect your goods and premises as soon as reasonably possible after completion of the service. Any visible loss or damage that you believe is our responsibility should be reported to us promptly, with supporting details.

We may ask for photographs, descriptions and evidence of damage, and for reasonable access to inspect any alleged loss. You must not dispose of or repair any damaged item without giving us a reasonable opportunity to inspect it, where this is practical.

We will investigate complaints in good faith and respond within a reasonable time. If we accept responsibility, we may offer repair, replacement, or compensation up to the limits stated in these Terms and Conditions.

13. Subcontracting

We may use employees, contractors or subcontractors to provide all or part of the services. Our obligations to you remain the same and we remain responsible for the actions of those engaged by us in the provision of the services.

14. Data Protection and Privacy

We will collect and use personal information such as your name, address and contact details only for the purposes of managing your booking, providing the services, and handling payments, claims or queries.

We will store your information securely and will not sell or share it with unrelated third parties except where required by law or necessary for the performance of the services, such as sharing an address with a driver.

15. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions, the services, or their subject matter.

16. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any prior representations, agreements or understandings, whether written or oral, relating to the subject matter.

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.



  • The most
    The most
    trustworthy
    storage company!
    BOOK NOW

Find Trust in our Man and Van Bexleyheath Services

We offer the most premium removal services. Contact us today to find out just what pricing we can offer you for your move. As a professional man and van company who offer cost-effective services that will meet your budget, we guarantee you will not be disappointed in what we offer you. In fact, we’re that confident in what we do that we even offer a money back guarantee, giving you peace of mind that if we’re not what you expect you can get your money back. But we promise you will not be disappointed with our man and van Bexleyheath.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Bexleyheath Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 28 Standard Rd
Postal code: DA6 8DP
City: London
Country: United Kingdom

Latitude: 51.4565390 Longitude: 0.1347950
E-mail:
[email protected]

Web:
Description: Don’t delay, call us today and hire the best man and van team that operates all over Bexleyheath, DA6! Get your extra discount now!
Back To Top